How does Reputation Management work?
01
Feedback management
The purpose of online reputation management is not to deceive, after all, it would be unrealistic for a company never to have a complaint; Instead, our goal is to strike a balance by highlighting the positive aspects of a client's reputation. We use the latest technologies to establish a review-requesting strategy on the website. This is done with:
Social listening
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Third-party website monitoring
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Management of customer reviews
02
Review cards
These cards comprise a QR code to the review-requesting page and a coupon that makes your clients give a review based on the principle of human psychology.
Yes
Share reviews
We post your positive reviews automatically to your social media and website. We utilize the insight to customize an effective strategy for removing threats and building a brand that puts you in control.
03
Review analysis
Excl Networks aims to ensure that the information presented first is positive. Clients with good experiences are redirected to a review form. Clients with bad experiences are redirected to an internal feedback form.
No
Schedule a meeting
Attract new customers, and improve or repair your business's online reputation with the help of our expert online reputation management team.
04
Review filtering
After the customer has scanned the QR code and indicated whether they had a positive or negative experience. We then direct them to either a private feedback form or the review site of your choice.
Public Reviews
If the customer indicated that they had a positive experience we direct them to a public review site to submit their review
Private Feedback
If a customer did not have a positive experience then we direct them to a private feedback form.
Schedule a Meeting
Our team is made up of a group of experts that have vast experience in helping you create a high-quality custom video. They are always available and ever-ready to serve your brand.
What We Do
Starting out small with a big vision? We build your application to scale seamlessly.
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